Technical Support & Help Desk

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technical support

Technical Support & Help Desk

We’ve got your back when you need it most…

As technical support specialists, we offer a variety of services to keep your organization running efficiently by ensuring your staff has sufficient help when needed. Take a look at some of the services we can offer.

Option 1: SMB Tech Support

Skyfyi offers both pay-as-you-go and contracted technical support services for small and mid-sized businesses. We can either supplement your internal IT Department or become your new IT Department.

Features

  • Phone, Email, or Chat Support
  • Remote Screen-Sharing Sessions
  • GSuite or Office365 Administration
  • Server Administration
  • Antivirus
  • Proactive monitoring and alerts

Option 2: White-Label Help Desk

"[Your Company Name] Help Desk. How can I help?"

In a fully-integrated Help Desk solution from Skyfyi, we become a virtual extension of your staff with a custom, direct phone number and a custom email address (helpdesk@YOURDOMAIN.com). Send an inquiry today to start the quoting process.

features

Everything included in option 1, plus...

  • Custom Support Portal
  • Direct Support Number
  • Custom Answering Script
  • Custom Email Address
  • Priority Support
  • 24X7 Support Hours Optional

Option 3: Customer Tech Support

Do you have an application or website and desire to outsource your technical support to a professional service? Call us today to see what we can do for you.